Privacy policy

Privacy Policy

This Privacy Policy describes how kellybatsiokisart.com (the “Site”, “we”, “us” or “our”) collects, uses, and discloses your personal information when you visit our website, make a purchase, or otherwise interact with us.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to make a complaint, please contact:

Email: hello@kellybatsiokisart.com

What personal information we collect

We collect personal information to operate our website, fulfil orders, and provide customer support.

Device information

Purpose:
To load the Site correctly, improve performance, and understand how visitors use the website.

Collected automatically via:
Cookies, log files, web beacons, tags, or pixels.

Information collected:
Browser type, IP address, time zone, cookie information, pages viewed, search terms, and interactions with the Site.

Shared with:
Shopify, analytics providers, and advertising platforms used to operate and improve the Site.

Order information

Purpose:
To process purchases, accept payment, arrange shipping, provide invoices and confirmations, communicate with you, and screen for fraud.

Information collected:
Name, billing and shipping address, email address, phone number, and payment details (processed securely by third-party payment providers).

Shared with:
Shopify, payment processors, shipping providers, and third-party printers, framers, or fulfilment partners where applicable (for example, reproduction prints shipped directly from a printing partner).

Customer support information

Purpose:
To respond to enquiries, manage insurance claims for lost or damaged items, and resolve quality issues.

Information collected:
Name, contact details, order details, purchase value, and delivery location.

Shared with:
Insurers, printers, framers, or couriers where required to resolve an issue.

How we use your personal information

We use your personal information to:

  • operate and improve our website
  • process and fulfil orders
  • communicate with you about purchases or enquiries
  • provide customer support
  • send marketing communications where you have opted in

You can unsubscribe from marketing emails at any time using the link in the email or by contacting us.

Sharing personal information

We share personal information with trusted service providers only where necessary to operate our business, including:

  • Shopify (our ecommerce platform)
  • payment processors
  • shipping and logistics providers
  • printing and framing partners (for reproduction prints)
  • analytics and advertising services

We may also disclose information where required by law or to protect our legal rights.

You can read Shopify’s privacy policy here:
https://www.shopify.com/legal/privacy

Behavioural advertising

We may use your information to provide relevant advertising and marketing communications.

This may include services such as:

  • Google Analytics
  • Meta (Facebook and Instagram) advertising

You can opt out of targeted advertising using the links below:

You can also visit https://optout.aboutads.info/ to manage advertising preferences more broadly.

Cookies

Cookies are small data files placed on your device when you visit our Site. We use cookies to:

  • enable core website functionality
  • remember preferences
  • analyse website usage
  • support marketing and advertising

Our Site uses cookies required by Shopify and related services. You can view Shopify’s cookie information here:
https://www.shopify.com/legal/cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how the Site functions.

Retention of information

We retain personal information for as long as necessary to:

  • fulfil orders
  • meet legal and accounting obligations
  • resolve disputes

You may request access to or deletion of your personal information, subject to legal requirements.

Do Not Track

Some browsers offer a “Do Not Track” feature. As there is no consistent industry standard, we do not alter our practices in response to these signals.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be published on this page.

Complaints

If you have a privacy complaint, please contact us at hello@kellybatsiokisart.com.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/

Last updated: January 2026